Dubai’s General Directorate of Residency and Foreigners Affairs (GDRFA) has introduced “Salama,” an AI-driven platform designed to expedite visa and residency services. Launched in February 2025, Salama enables residents to renew their visas in under two minutes, significantly reducing processing times and eliminating paperwork.
Key Features of Salama
- Instant Visa Renewals: Residents can renew their visas or those of their dependents in a matter of minutes. The AI system automatically recognizes user details upon login, displays visa statuses, and highlights expiration dates.
- Simplified Process: The renewal procedure involves selecting the desired visa duration, completing the payment, and receiving the updated residence permit directly via email.
- Integrated Payment Gateway: Salama includes a built-in payment system, allowing users to complete transactions without navigating multiple platforms.
- Multilingual Support: The platform supports over 40 languages, catering to Dubai’s diverse population.
Accessing Salama
Residents can access Salama through Dubai’s smart channels and via UAE Pass. Once logged in, the system automatically identifies the applicant’s data, displays details of dependents, and offers an easy renewal process. After selecting the renewal option and making the payment, the renewed permit is sent directly to the user’s registered email.
Future Developments
Currently focused on individual residency services, Salama plans to expand its capabilities to support companies and other entities, further enhancing operational efficiency across various sectors.
Aligning with Dubai’s Vision
The introduction of Salama reflects Dubai’s commitment to digital transformation and redefining user experiences. By leveraging advanced AI technologies, the platform aims to provide services that are easier, smoother, and more efficient, aligning with the leadership’s vision of a smart government.
In summary, Salama represents a significant leap forward in Dubai’s residency and visa services, offering residents a fast, user-friendly, and efficient platform to manage their residency needs.
