Checking your Hafilat Card balance is one of the most crucial tasks for a seamless travel experience in Abu Dhabi. It ensures that you have sufficient funds for your trips and avoids inconvenience during your commute. You can check your balance through various methods, including card machines, the Hafilat app, bus validators, and customer service counters. This guide will walk you through all these methods in detail and provide answers to every query you might have about the Hafilat Card.
What is the Hafilat Card?
The Hafilat Card is Abu Dhabi’s official public transportation card, designed to facilitate easy and cashless travel on buses. It is a smart card system that allows users to tap in and out for seamless transportation across the emirate.
Types of Hafilat Cards
There are different types of Hafilat Cards to suit various needs:
- Anonymous Cards: For casual travelers or visitors.
- Personalized Cards: For frequent users; includes additional benefits such as discounted fares for students, senior citizens, and people of determination.
- Monthly Passes: Ideal for daily commuters, offering unlimited travel within the selected zone or across all zones.
How to Buy a Hafilat Card
Where to Buy:
- Hafilat Card Machines: Found at bus stations and major public areas.
- Locate a card machine.
- Select the option to purchase a new card.
- Insert cash or use a card for payment.
- Collect your new card from the machine.
- Abu Dhabi International Airport: Available at customer service counters.
- Approach the counter.
- Request a Hafilat Card and specify the type you need.
- Pay using cash or a credit card.
- Receive your card on the spot.
- Authorized Retailers: Selected supermarkets and convenience stores.
- Visit an authorized store.
- Ask the cashier for a Hafilat Card.
- Make the payment and collect your card.
Price of Hafilat Cards:
- The price for an anonymous card starts from AED 10 (inclusive of an initial balance).
- Personalized cards may cost slightly more depending on the type and benefits.
How to Recharge Your Hafilat Card
Recharging your Hafilat Card is simple and can be done via multiple channels:
- Hafilat Card Machines:
- Locate the nearest machine.
- Tap your card on the designated reader.
- Choose the “Recharge” option.
- Insert the amount in cash or use a credit/debit card.
- Confirm the transaction and check the updated balance.
- Online Recharge:
- Visit the official Hafilat website.
- Log in using your card details.
- Select the recharge option and enter the desired amount.
- Complete the payment using a credit or debit card.
- Check your email for a confirmation receipt.
- Customer Service Counters:
- Visit a counter at bus stations or airports.
- Hand over your card and inform the representative of the amount to recharge.
- Pay using cash or card.
- Verify the new balance on your card.
- Mobile App:
- Download and open the Hafilat app.
- Register or log in with your card details.
- Navigate to the “Recharge” section.
- Enter the recharge amount and payment details.
- Confirm the transaction.
How to Check Your Hafilat Card Balance
- Card Machines:
- Approach a Hafilat card machine.
- Tap your card on the reader.
- Wait for the screen to display your balance.
- Hafilat App:
- Open the app and log in.
- Select your card to view the current balance.
- Bus Validators:
- When boarding a bus, tap your card on the validator.
- The device will display your remaining balance briefly.
- Customer Service Counters:
- Present your card to the representative.
- Ask for a balance inquiry.
Monthly Pass Options for Hafilat Cards
Monthly passes offer unlimited travel within specific zones or across all zones. Pricing and options include:
- Within One Zone: Starting from AED 80.
- All Zones: Starting from AED 150.
How to Purchase a Monthly Pass:
- Card Machines:
- Tap your card on the reader.
- Select the “Monthly Pass” option.
- Choose the desired zone pass.
- Complete the payment and confirm activation.
- Online or App:
- Log in to the Hafilat website or app.
- Navigate to the “Passes” section.
- Select your zone and complete the payment.
- Ensure the pass is loaded onto your card.
- Customer Service Centers:
- Request a monthly pass from the counter.
- Pay for the pass and verify activation.
How to Renew Your Hafilat Card
If your Hafilat Card has expired or needs renewal, here’s what you can do:
- Online:
- Log in to the Hafilat website or app.
- Navigate to the renewal section.
- Enter your card details and proceed with the payment.
- Card Machines:
- Tap your card on the reader.
- Choose the “Renew Card” option.
- Follow the on-screen instructions and complete the payment.
- Customer Service Centers:
- Visit an authorized service center.
- Inform the representative about your renewal request.
- Provide your old card and complete the payment.
- Receive a renewed card, if applicable.
Using the Hafilat Card App
The Hafilat App is a convenient way to manage your card. Key features include:
- Balance check and recharge.
- Trip history and usage details.
- Monthly pass purchase and renewal.
- Locator for the nearest card machines and bus routes.
How to Use the App:
- Download the app from the iOS App Store or Google Play Store.
- Register your card by entering its details.
- Use the dashboard to manage all card-related services.
Hafilat Bus Routes and Timings
Hafilat buses cover an extensive network across Abu Dhabi, making public transport accessible and efficient.
How to Check Bus Routes:
- Hafilat App:
- Open the app and use the “Routes” feature to find buses operating near you.
- Official Website:
- Visit the Hafilat or Abu Dhabi public transport website for detailed route maps.
- Bus Stations:
- Route maps are displayed at major bus stops and terminals.
Bus Timings:
- Buses generally operate from 5:00 AM to midnight, with some routes offering 24-hour service.
- Peak times may see more frequent services, while off-peak hours might have fewer buses.
Bus Fare:
- Fares depend on the zones traveled and start from as low as AED 2.
- Unlimited travel options are available through monthly passes.
Hafilat Balance Transfer
You can transfer the balance between two Hafilat Cards if both cards are personalized:
- Visit a Customer Service Center:
- Provide both cards to the representative.
- Request a balance transfer and specify the amount.
- Complete any required verification.
- Hafilat App or Website:
- Log in with your registered account.
- Navigate to the “Balance Transfer” section.
- Enter the source and destination card details.
- Specify the transfer amount and confirm.
Hafilat Card at Abu Dhabi Airport
If you’re arriving at Abu Dhabi International Airport, you can purchase or recharge your Hafilat Card at the:
- Customer Service Counters: Available in the arrivals area.
- Request assistance from the counter staff.
- Specify your needs (new card, recharge, etc.).
- Complete the transaction and verify your card details.
- Card Machines: Located near the bus stops.
- Use the machine to recharge or check your balance.
Finding Hafilat Card Machines Near You
To locate the nearest Hafilat Card machine:
- Use the Hafilat App’s Locator Tool:
- Open the app and select “Locate Machines.”
- Enter your current location for the nearest options.
- Visit the Official Hafilat Website:
- Navigate to the “Locations” section.
- Use the interactive map to find machines nearby.
- Check Major Public Areas:
- Look for machines at bus stations, malls, and transportation hubs.
FAQs
1. What happens if I lose my Hafilat Card?
- For anonymous cards, the balance cannot be recovered.
- For personalized cards, report the loss to customer service. A replacement card can be issued with the remaining balance transferred.
2. Can I transfer the balance to another card?
- Balance transfer is allowed for personalized cards only.
3. Is the Hafilat Card refundable?
- Anonymous cards are non-refundable. Refunds for personalized cards depend on the terms and conditions.
4. Can tourists use the Hafilat Card?
- Yes, tourists can buy anonymous cards for temporary use.
Conclusion
The Hafilat Card is an indispensable tool for navigating Abu Dhabi’s public transportation system efficiently. From purchasing and recharging to checking balances, bus routes, and transferring balances, the card offers unparalleled convenience. Download the Hafilat app for additional features and enjoy a seamless travel experience.
Whether you’re a resident or a visitor, having a Hafilat Card ensures hassle-free travel across Abu Dhabi. Get yours today and explore the city like a pro!
